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How can I reduce emergency department congestion using MX Access?

Move patients through your emergency department faster using Manifest MedEx network information.

How to use MX Access to reduce your emergency department (ED) congestion:

  • Increase visibility into patient activity outside your network. Log in to MX Access and view the patient’s data sources by searching for the patient of interest and clicking on the expand/minimize button next to their identifier. Select the facility outside of your network and view the patient’s data for that facility. (See the full instructions here.)

    • Analyze usage and leakage patterns for individual patients.

    • Follow up on patient referrals and improve care coordination.

  • Identify your frequent user patients. Log in to MX Access and click on Encounters to see the list of admissions and discharges. (See the full instructions here.)

    • Identify frequent user patients with chronic health issues across your entire community.

    • Identify the patient’s primary care provider so you can help them connect for follow up.

  • Reduce congestion by accessing patients’ previous lab and image results. Log in to MX Access and click on Labs, Cumulative View, and then Cumulative Graph to see test results graphed. (See the full instructions here.)

    • View test results side-by-side to make rapid care decisions.

    • Avoid duplicate tests and procedures.

Why does this matter? Hospital congestion strains your ED, adds to overcrowding and wait times, reduces throughput, and creates negative patient experience. Frequent user patients are responsible for 21 percent to 28 percent of all your hospital’s ED visits today, but you have no visibility into the services they are receiving outside your system. Individual hospitals can save $3.9 million/year in costs by reducing ED congestion, according to a study in the Western Journal of Emergency Medicine.

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  • Aug 30 2018
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