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How do I deactivate a user’s MX Access account?

Administrators in MX Access can activate or deactivate a user’s account.

Note: User Accounts can be deactivated, but not deleted. 

To deactivate a user’s account, navigate to the user’s profile.To learn more about locating a user’s profile, see: How do I modify a user’s credentials?

Click on the “User Details” drop-down and uncheck the “Active” Box. This will deactivate the user’s account. The account can be reactivated at any time by checking the box.




As a best practice, document any modifications to the user’s account in the “Change Notes” section of the user’s profile.

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  • Feb 14 2018
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